CSL - CS Project Manager

  • 会社: SSC W&J Japan
  • 国 / 地域 : Japan
  • 活動分野: ウォッチ & ジュエリー
  • 雇用形態: Permanent Job
  • 職: サプライチェーン
  • 必要な経験: 2年以上
  • リファレンス: SSCW&J00079
  • 公表年月日: 2020年07月30日


- This job requires fluency in Japanese (native level) and English (business level), as well as working permission in Japan. (このポジションには日本で終了可能な労働許可を持っていることが条件となります。)  

Mission statement

Assist the Customer Service and Logistics Director to drive change in the organization through implementation of innovative projects.


Main responsibilities

Projects Management

  • Re-engineering of customers' repairs pickup/delivery process to integrate the logistics vendor's API in our systems
  • TAG-Heuer pre-sale (before sale) watch back case engraving project: lead the development of an APP to digitalize this process
  • New tool to improve tracking of customers' repairs in the workshop and improve productivity analysis
  • After Sales Aspects of Bulgari CRM Omni-channel based on Sales Force

Performance Analysis

  • Review/kaizen of productivity of workshops (Watches and Jewelry) and implement KPIs and action plans as necessary
  • Review/kaizen of systems and operational flow for pre-sale (before sale) jewelry operations for Bulgari and Chaumet

Professional experience & expertise

  • Previous operational experience in a multinational company, conducting manufacturing logistics or IS&T projects is a plus
  • Overseas work experience is a plus
  • Strong interest for the Watches and Jewelry business

Technical skills:

  • Ability to complex analysis, communicate results and forecast outcomes
  • Knowledge in Project Management best practices
  • Understanding of manufacturing processes
  • Tech-savvy

Personal & interpersonal skills :

  • Good interpersonal skills
  • High level of attention to detail and quality control
  • Strong work ethic, flexibility and "can do" & solution minded approach
  • Ability to work on multiple issues simultaneously, "Sense of urgency"
  • Highly motivated
  • Self-starter





Education: Master graduate from an engineering school

Language: proficiency in both written and spoken English. The knowledge of the Japanese language is a plus



ウォッチ & ジュエリー

グループの活動のなかでも最も新しいウォッチ & ジュエリー事業には、補完的なポジションを占める主要ブランドが名を連ねています。